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Customer Service Resume Format: Which One to Choose?

Everything you need to know about formatting a resume for customer service roles. Which of the “standard” resume formats to choose and how to ensure your resume’s design and layout are on point.

June 1, 2024

In the world of customer service, presenting a polished and effective resume can make a significant impact on your job prospects. Knowing which resume format to use and how to professionally format your resume is crucial. The three standard resume formats—chronological, functional, and combination—play different roles in showcasing your skills, experiences, and career progression. As a customer service professional, aligning your resume format with your career trajectory and ensuring it meets industry standards can be the game-changer in your job search.

The Three Standard Resume Formats and Which One to Choose for Your Customer Service Resume

1. Chronological Resume

The chronological resume is the most traditional format, listing your work experience in reverse chronological order. It includes:

  • Contact Information
  • Professional Summary or Objective
  • Work Experience (most recent first)
  • Education
  • Skills
  • Certifications (if any)

Best for: Use this format if you have a consistent work history in customer service and aim to demonstrate your career progression. It highlights growth and highlights a stable employment record—ideal for those with several years of experience.

2. Functional Resume

The functional resume focuses on skills and abilities rather than work history. Its structure typically includes:

  • Contact Information
  • Professional Summary or Objective
  • Skills and Competencies
  • Work Experience (minimal details)
  • Education
  • Certifications (if any)

Best for: This format suits customer service professionals who are changing careers, have gaps in employment, or possess extensive relevant skills not reflected by job titles alone. It emphasizes what you can bring to the table over where you worked.

3. Combination Resume

The combination resume merges elements of both the chronological and functional formats. It involves:

  • Contact Information
  • Professional Summary or Objective
  • Skills and Competencies
  • Work Experience (detailed)
  • Education
  • Certifications (if any)

Best for: Opt for this format if you have a robust skill set and a stable work history. It appeals to those who want to showcase specific competencies while also pointing to a solid professional timeline. Great for experienced professionals and those transitioning within the customer service field.

How to Format a Customer Service Resume Professionally

Creating a standout resume goes beyond choosing the right format; you need to ensure that every element is polished and professional.

1. Fonts and Font Sizes:

  • Use professional fonts such as Arial, Calibri, or Times New Roman.
  • Stick to font sizes between 10–12 points for body text and 14–16 points for section headings.

2. Line Spacing and Margins:

  • Maintain single line spacing within sections and slightly larger spacing (1.15 or 1.5) between sections.
  • Use 1-inch margins on all sides to ensure readability and a neat layout.

3. Dates Format:

  • Consistently format dates in a way that suits your geography, e.g., MM/YYYY or Month, Year.
  • Align dates to the left side of the page to make it easy for recruiters to scan your timeline.

4. Other Technicalities:

  • Use bullet points to list job responsibilities and achievements, keeping descriptions concise.
  • Bold or italicize section headings to enhance readability and section separation.
  • Ensure consistent formatting throughout the resume for a cohesive look.
  • Save and submit your resume in PDF format unless otherwise specified by the employer to preserve formatting.


Crafting a winning customer service resume involves selecting the appropriate format that aligns with your career stage and structuring it to industry standards. Whether you opt for a chronological, functional, or combination resume, focusing on clear, professional formatting can bolster your job application. Tailor your resume to highlight relevant skills and experiences while keeping it visually appealing and easy to read. Remember, standing out in the customer service field begins with a resume that conveys your dedication, expertise, and readiness to deliver excellent service.

Editorial note: The first draft of this article has been created by AI. It has then undergone a normal editorial process, with our Editor-in-chief, Michael Tomaszewski, a Certified Professional Resume Writer, ensuring the advice in this piece is factually correct, in line with the best resume writing practices, and written in a clear, readable manner.

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