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The Best Mid-Level IT Resume Example and Writing Guide

See the best mid-level IT resume examples (free to use), including why they work. Learn what to write about and how to write powerful resume sentences.

May 31, 2024

Skilled in computing, yet your resume doesn’t reflect that same level of depth? 

Unfortunately, that’s often the case when mid-level IT professionals fail to write a resume that lands an interview for their dream job. 

The first phase of the hiring process before you even reach the IT department of a company is getting past HR. What HR looks for the most in a resume is if you’re qualified enough for the role based on the skills and achievements demonstrated through your experience. 

This is the ultimate mid-level IT resume guide to securing a job interview. We’re going to go through the following: 

  • The best mid-level IT resume examples and why they work 
  • What to put in each section for an IT resume
  • How to write impressive resume sentences that make companies want to reach out to you directly
  • Additional resume tips

Let’s start! 

Top Mid-Level IT Resume Examples

All the IT resume templates listed below are successful for more reasons than just because they’ve highlighted computer skills. From the examples below, they don’t just say how they did something. They include why they did it and how their actions made an impact.  

Below, you’ll find our top mid-level IT resumes alongside an explanation of why they work. 

We’ve handpicked these proven examples based on what’s been proven to impress hiring managers. 

Example 1

IT Manager resume

Why This Resume Secured an Interview

In terms of resume sentences, this is the most ideal mid-level IT resume example. Here are the top reasons why this works:

  • Data-Driven Achievements: This is what makes the resume look like a piece of art to potential employers. Using quantitative data, the candidate mentions their work accomplishments to show what they’re capable of. 
  • Impact-Driven Sentences: Every bullet point doesn’t just show what the candidate did in their previous role. It also shows the purpose of the responsibilities they carried out. This gives hiring managers confidence that they understand the bigger picture and know what needs to be done and why. 
  • Leadership Skills: Aside from showcasing technical knowledge, they also showcase their ability to perform as a leader. Good soft skills are desirable in many mid-level IT roles because you’ll be expected to communicate effectively with stakeholders and cross-functional teams. 
  • Transferable Skills: Even though the candidate has worked across different industries, their professional development is clear. Plus, each role includes bullet points that showcase relevant skills to help position the candidate as a good fit. 

Example 2

it security architect resume

Why This Resume Secured an Interview

The mid-level IT template above works for these top reasons:

  • Industry Expertise: The candidate highlights their knowledge by writing bullet points about various technical skills, frameworks, and tools. 
  • Specific IT Skills: The candidate’s professional experience suggests they have specific strengths. Instead of positioning themself as a generalist, the resume positions them more as a specialist by emphasizing IT system and security-related skills. 
  • Concise Sentences: Each bullet point gets straight to the point. It highlights all the essential information such as the job responsibility and skills applied, followed by its purpose or outcome. 
  • Achievements: Although there isn’t as much quantitativ data, it is still very much outcome-focused. In many bullet points, the candidate has mentioned the results of their contributions. 

Example 3 

Hardware support desk resume

Why This Resume Secured an Interview

This IT resume secured an interview for some of the same reasons as the previous examples. However, this resume works for a few more reasons:

  • Career Progression: Anyone can tell at first glance that this candidate has an extensive work history. 
  • Results-Oriented: Again, there isn’t as much quantitative data, but the resume is still very much results-oriented. This is because after writing about a job responsibility or skill, they’ve highlighted its purpose and impact. 
  • Diverse Skill Set: Other desirable job-related skills are included, from technical skills to management skills.
  • Documentation: The candidate has described how they documented their work, which is a desirable skill. Aside from highlighting you’re capable of complying and improving processes, it shows that you’re reliable since you can take accountability. 

How to Complete Your Resume Sections: Mid-Level IT Edition

The essential resume sections for a mid-level resume in IT include the following:

  • Header 
  • Work Experience
  • Education
  • Skills

We’ll cover what goes into these sections and how to format them so you can present your best professional self on paper. 


The header section includes personal details regarding contact information. This is the first section that always goes at the top of a resume. 

Contact details include the following: 

  • Full Name 
  • Location (City, Country)
  • Email Address
  • Phone Number
  • LinkedIn URL or Website/Portfolio Link

Work Experience

The work experience section comes after the resume header. For a mid-level professional in IT, the goal is to show your expertise in the following areas:

  • Administration
  • Cloud Computing
  • Data Management 
  • Hardware
  • Networks 
  • Systems 
  • Troubleshooting

The most effective way to highlight your expertise in this section is by writing about the purpose of the job duties and skills you applied. 

Mention the results you strived for. You should also write about your work history in reverse chronological order to showcase the most recent experience. 

Here’s exactly what to showcase:

  • Full Accountability: Share key job responsibilities, highlighting that you took full responsibility for your work. 
  • Impact of Your Efforts: Mention the results, purpose, and effect of carrying out relevant job duties. 
  • Technical Expertise: Make it clear to the hiring manager the skills, tools, and tasks required to go from point A to point B.
  • Accomplishments: Include any significant company or project achievements you contributed to. 

Want to show extensive experience? No problem, you can go as far back as 8 years ago or more. 

However, describing your most recent roles (up to 3-5 years ago) is more important because they’re more relevant. Fewer or no bullet points are required for describing jobs that are 5+ years old. 

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The education section is where you list formal academic qualifications. For example, a bachelor’s degree or master’s degree. 

Here’s how:

  • Title of your academic qualification
  • Name of the university or institution where you studied
  • Location of the university or institution (City, Country)
  • Year of graduation
  • GPA (optional)

See the example below. 

Education section


Make a list of relevant skills. These should be your top most-related strengths for the job you’re applying for. 

Prioritize highlighting your industry expertise as an IT professional. This means focusing on technical skills and software proficiency. When listing skills related to each other, put them into a category so that it’s easier to read. 

Here’s an example below.

Skills section

Additional Resume Sections for a Mid-Level IT Professional

These sections aren’t necessary on a resume. But if you have space to include them without going over one page, why not? 

Including an additional resume section is best when you have an impressive achievement that other applicants likely do not. This doesn’t just have to be a measurable quantitative accomplishment. It could also mean a project or role where you developed relevant skills. 

Still got more to say but you can’t keep it under a single page? Writing a cover letter is always another option. 


This 2-3 sentence section provides an overview of your career. The purpose is to set a first impression on the reader by immediately letting them know your core competencies and strengths. 

Here’s a few examples of what to emphasize:

  • Years of experience
  • Technical areas of expertise 
  • Current job goals 
  • Unique strengths 
  • Proven track record 

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Any side or personal projects that demonstrate relevant experience and key skills can be worth mentioning. 

Whether it’s something you worked on in your spare time or a corporate project, you still need to do the same thing as you did with your work experience section: emphasize how you made an impact. 

Write a responsibility or skill you applied, followed by the outcome. Or, simply write a single bullet point about the purpose of your role. 

Here’s an example below.

project section


A resume certification typically comes from an accredited course or module that you completed. 

Put these on your resume for emphasis on technical proficiency or having the latest industry knowledge. You could also add a bullet point or two to describe what you learned and how you practiced putting what you learned to use. 

The main details required include the following:

  • Title of certification
  • Organization or institution where you earned the certificate
  • Start and end dates
  • Bullet points describing what you learned and skills applied (optional)

Here’s a few examples below.

Certification section
Certification Section

How to Write About Your Work Experience on a Mid-Level IT Resume

Going back to the proven mid-level IT resume examples at the start of this article, here’s what to focus on: 

  • Data-driven achievements
  • Key job responsibilities
  • Relevant skills and tools

This is the same order of things you should prioritize writing about on your resume. 

To set yourself apart from other job applicants, it’s not about flexing how much you’ve done over the past few years. It’s more about flexing what you have done over the past few years. 

Below, we’ll share typical examples of achievements, job responsibilities, and skills for mid-level IT professionals. We’ll then go through how to turn any ideas under one of these categories into an impressive resume sentence. 

1. Examples of Achievements for Mid-Level IT Professionals

  • Project Delivery: Completing a project to a satisfactory standard, on time, and within budget, leading to higher efficiency and cost savings. 
  • Infrastructure Management: Managed and optimized the organization's IT infrastructure, including servers, networks, and cloud resources.
  • Disaster Recovery and Security: Restoring IT infrastructure with minimal downtime during critical events. 
  • Troubleshooting: Resolving issues and saving the company from potential losses.
  • Documentation: Creating detailed documents of IT processes for knowledge-sharing. 
  • System Updates and Migrations: Ensuring smooth changes with minimal jeopardy and interference to current processes. 
  • Leadership: Overseeing an IT team, assisting colleagues and juniors to ensure quality, and ensuring milestones are hit. 
  • Customer Satisfaction: Boosting user satisfaction by providing a better user experience and support. 
  • Vendor Management: Liaising and negotiating with IT vendors effectively. 

How to Turn Your IT Achievements Into Impressive Resume Sentences 

An IT achievement involves anything to do with reaching a goal or milestone. It could be as simple as doing the job right with minimal guidance. 

Now, flexing your achievements isn’t arrogant. 

If you have the data to back up your claims, there’s nothing wrong with making this the primary focus for each resume bullet point in the work experience section. In fact, we would encourage you to do so because hiring managers need assurance that you’re the right person. 

Use the steps listed below to write a resume sentence for any IT-related achievements: 

1. Start with the right action verb, describing the achievement 

2. Quantify the achievement using numbers and data

3. If possible, include a timeline of the accomplishment

4. Include the process or steps you had to take 

Another way to approach your IT achievements on a resume is this: 

1. Start with an action verb describing the steps you took to reach an outcome

2. Mention any relevant data about the process 

3. Highlight the end result you helped achieve from a business perspective 

Important Tip: Achievements that highlight communication skills can be just as impressive. Any type of bullet point that makes it clear how you made a measurable impact on the bottom line through creative solutions will impress your hiring manager. However, if you do not have the exact numbers, you could share rough estimates of impact. 

Resume Sentence Examples for Mid-Level IT Achievements

  • Project Delivery: Developed and maintained IT budget of $750k+, managing IT corporate standards compliance, asset management, project planning and management, forecasting, and customer relationship management.
  • Infrastructure Management: Reduced SG&A by over $100,000 in FY2019 by consolidating infrastructure and redundant systems, eliminating waste, and negotiating contracts with new and existing IT vendors.
  • Disaster Recovery and Security: Helped manage automated recovery procedures for client technology systems to ensure continuous availability and 99% uptime.
  • Troubleshooting: Implemented best Help Desk support policies and procedures for the IT Department to provide better support and call resolution.
  • Documentation: Saved the company thousands of dollars annually by consistently providing cost-effective support solutions to our staff and employees.
  • System Updates and Migrations: Successfully migrated over 500 customers to new check scanning hardware and software, resulting in a 30% increase in processing efficiency and a 25% reduction in error rates.
  • Leadership: Managed remote team of IT professionals and software developers, implementing Help Desk system and lowering First Response Time to under 2 hours and Average Ticket Close Time to under 2 days.
  • Customer Satisfaction: Increased user satisfaction rate by 95% through streamlined IT support processes and delivering prompt solutions.
  • Vendor Management: Realigned and managed Sprint Wireless and XO Communication vendor accounts to fit business needs, resulting in 45% lower billing and reduced wasteful usage.

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2. Examples of Job Responsibilities for Mid-Level IT Professionals

  • Manage server infrastructure and configure network devices, including routers and firewalls
  • Assist with hardware and software installations
  • Implement security measures and protocols to protect against malware or unauthorized access
  • Troubleshoot and resolve server and network issues, perform database backups and recovery
  • Collaborate with cross-functional teams on software projects
  • Provide technical support to end-users and be able to communicate in non-technical terms to explain or train users on IT systems and applications
  • Resolve and respond to IT-related customer support requests or tickets
  • Evaluate IT vendors and service providers, negotiate contracts and agreements

How to Turn IT Job Responsibilities Into Impressive Resume Sentences 

IT job responsibilities are about the work you did in your previous role. This means anything to do with your to-do list for the days you worked at a company. 

You won’t include everything you did at an organization since day one. It’s all about being picky by selecting the most relevant responsibilities. Tailor your sentences based on the job description and always highlight the purpose of your tasks. 

Here are the steps to follow: 

1. Choose an action verb that depicts how you contributed

2. Mention the task you carried out

3. Specify your task and contributions using numbers or data

4. Include details regarding how the task was completed

5. Mention why completing that task had significance 

Important Tip: Besides key job responsibilities, you may want to include desirable experience when you haven’t worked entirely in IT. A good example is experience in software development and briefly showcasing an understanding of object-oriented programming. 

Resume Sentence Examples for Mid-Level IT Job Responsibilities

  • Spearheaded the comprehensive management of server infrastructure and intricately configured network devices, encompassing routers and firewalls, to ensure seamless and secure operations.
  • Orchestrated hardware and software installations for optimal performance in critical systems and applications.
  • Implemented multiple information security initiatives including Single Sign On (SSO) with Multi-Factor Authentication (MFA) for over 100 critical applications.
  • Managed backups for organizations from remote connections and imaged computers for organizations and tested for deployment.
  • Drove cross-functional synergy and project success by leading collaborative efforts across teams for the successful execution of complex software projects
  • Installed, configured, tested, built, maintained, monitored, networked, and troubleshot end user workstation hardware and software.
  • Provided a broad range of technical support in resolving help desk calls related to various computer hardware/software, LAN, WAN, web-based applications, and printing issues.
  • Assessed IT vendors and service providers, strategically negotiating contracts and agreements to optimize the company's technology ecosystem.

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3. Examples of Computer Skills for Mid-Level IT Professionals

Hard Skills:

  • Basic Coding: It’s not uncommon for IT roles to require some scripting. Although IT is not the same as software development, it is still a highlight to see that you understand some of the basic applications when it comes to programming and coding. 
  • Cloud Computing: Knowledge of cloud platforms and services, as well as cloud architecture and deployment. Examples include AWS, Azure, and Google Cloud. 
  • Hardware: Improving or repairing basic hardware issues. 
  • Database Management: Database systems and active directory. Examples include MSSQL, MYSQL, and Oracle.
  • Network Administration: Anything related to configuring, maintaining, and securing computer networks such as protocols, routers, switches, and firewalls. 
  • Security: Understanding the best security practices to protect data and systems. 

Soft Skills:

  • Adaptability
  • Communication
  • Leadership
  • Problem-solving

How to Turn Your IT Skills Into Impressive Resume Sentences 

What core skill sets were required? Although you can list different abilities in the skills section, you could showcase them by writing about how you applied them in a previous role. 

One common way to highlight skills is by mentioning your experience with relevant tools and platforms.

Here are the steps to follow: 

1. Start with an action verb that portrays what you did

2. Explain how you used a particular skill, tool, or platform (specify using numbers if possible)

3. Include the objective you worked toward 

Important Tip: You also want to include desirable abilities such as software testing and technical writing skills. This is a crucial step if you’re making a career change into IT. Whether it’s from software engineering roles to something completely different, always include skills that prospective employers want to see! 

Resume Sentence Examples for Mid-Level IT Skills 

Hard Skills:

  • Proficiently utilized programming languages such as Python and Java to develop custom automation scripts
  • Migrated a critical on-premises infrastructure to an AWS cloud environment to increase scalability and system reliability.
  • Troubleshoot hardware systems remotely using MSRP, Quick Assist, and SCCM.
  • Created and terminated user accounts in Active Directory and provided feedback on new software compatibility with existing equipment.
  • Set up and configured small business Cisco routers and wired electricity and data throughout homes and businesses.
  • Performed IT Security Administration functions, including the administration, maintenance, and deletion of end user accounts, permissions, and access rights for network access, following established marketing procedures.

Soft Skills:

  • Transitioned between multiple IT projects, including network upgrades, software migrations, and cybersecurity initiatives, while consistently meeting project deadlines and maintaining high-quality standards.
  • 250+ users and 500+ endpoints in 13 locations across the globe.
  • Led a project in migrating company files from an on-premise server to the cloud utilizing OneDrive servers.
  • Swiftly identified and resolved complex IT issues for critical business functions.

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3 Tips for a Better Mid-Level IT Resume That Stands Out

We’ll go through a few more tips to create a unique IT resume. These tips will help you stand out and write your resume faster. 

1. Include an Online Portfolio Link

Put a link to your GitHub or portfolio website in the resume header. Here’s an example below:

Resume header

Reinforce the expertise and problem-solving skills implied from your resume by having real work to showcase that can speak for itself. Allow potential employers to get an insight into what you’ve done. 

Not all candidates may have a link to their work. Including this can help set you apart from the rest. 

2. Use Adverbs to Describe What You Did

An adverb is a word that describes the action verb. In other words, an adverb helps you specify an action that you took. 

Here are a few examples:

  • Successfully implemented…
  • Swiftly responded…
  • Actively participated…

Only use an adverb for bullet points where you feel you could better describe the outcome of a responsibility carried out. Or, use it when you want to specify something you’re trying to highlight. 

3. Include Resume Keywords From the Job Description

A successful resume is about proving that you have what it takes to make an impact. This is why job achievements and skills always come first. 

However, resume keywords are a key factor in successful resumes, too. No candidate is likely to get past the first phase of the hiring process without using keywords to match the job description. 

If you don’t want to bounce back and forth between your resume and the job description, use an AI Keyword Scanner. All you have to do is this:

  • Copy and paste the job description 
  • Let the AI Keyword Scanner make a list of essential keywords 
  • Include the keywords listed in your resume

Here’s what the list of keywords look like when using our AI Keyword Scanner:

Ai keyword Targeting

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A Results-Oriented IT Resume Wins More Interviews

Hey, good job for making it until the very end! 

By the time you’ve read through this guide and reached this point, you should have a good idea of things to write about and how to write them on your IT resume in the best way possible. 

Now, always remember that you’re no longer writing an entry-level resume. 

What I mean by that is that as mid-level IT job seekers, it’s not just about proving you can make an impact. It’s about proving that you have the industry expertise they need. 

You’re not the person they go to when they need a little help. You’re the person who executes the role flawlessly. You’re the first person that comes to mind when they need someone to solve a specific problem. 

And even if there is no direct experience on a mid-level professional’s resume that’s applying for an IT job, a hiring manager will take into account the following: 

  • Any relevant technical projects you’ve worked on
  • The quantitative impact you’ve made in previous companies
  • Overall career achievements

Follow the steps discussed in this guide, and you’ll have a mid-level IT resume that secures more interviews. 

And if you want all the tools you need to speed up your job search, you can try out resumA.I. for free. We won’t ask for any card details – simply enter your email and create a password to get started. 

Good luck! 

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